BISP 8171 July Update: Fingerprint Verification
Benazir Income Support Program (BISP) has officially resolved the biometric fingerprint issue and removed Error Code 938, which was causing payment failures across many areas in July 2025.
This article provides a complete guide on what the error was, how it was resolved, and how beneficiaries can now receive their pending payments without any interruption.
🧾 What Was BISP Error Code 938?
The Error Code 938 typically appeared when beneficiaries tried to collect their payments using thumb verification (biometrics), and the system failed to authenticate.
Common Reasons for 938 Error:
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🧤 Fingerprint not matching due to aging, skin issues, or machine error
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🧍♀️ Beneficiary used another person’s thumb
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📶 System outage or database mismatch
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📇 Incomplete CNIC data with NADRA
Many people were unable to withdraw their Rs. 13,500 BISP payments and were asked to go through a lengthy re-verification process.
✅ Resolution Announced: July 2025 Update
As of early July 2025, the following fixes have been implemented by BISP:
| Fix/Improvement | Details |
|---|---|
| ✅ Biometric Software Update | Upgraded fingerprint system to read older and weak prints more accurately |
| 🧾 NADRA Data Sync | Data synced with NADRA for all pending CNICs |
| 📲 Helpline Escalation Fixed | Complaints via WhatsApp & Helpline now handled in under 3 days |
| 💵 Payment Resumed | Payments resumed after fingerprint success |
🎉 Now, beneficiaries facing Error 938 can try again at the BISP cash center or ATM and receive payment.
📍 Where to Collect BISP Payments Now?
If your issue is resolved, you can collect your pending BISP Rs. 13,500 payment from:
| Collection Point | Method |
|---|---|
| 🏦 Habib Bank ATM | Thumb verification using CNIC at ATM |
| 🏪 Retailer (BISP Agent) | POS device thumb scan in your local area |
| 🏢 BISP Camps/Offices | Manual assistance for biometric failure cases |
🧾 Don’t forget to bring your original CNIC and registered mobile number.
🧠 What To Do If You Still Face Fingerprint Issues?
If fingerprint still fails after July update, here are the steps you can take:
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✅ Visit NADRA to refresh fingerprints (free for BISP)
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📞 Call BISP Helpline: 0800-26477
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📱 Message on WhatsApp Helpline: 0300-111-7172 with:
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CNIC Number
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Screenshot of error (if possible)
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Complaint details
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📝 Visit your Tehsil BISP office and request manual verification
📲 How to Confirm Your Payment Has Been Resumed?
Method 1: SMS Check via 8171
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Type your 13-digit CNIC
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Send to 8171
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If reply says “Aap moqual hain”, your payment is ready to collect
Method 2: 8171 Web Portal
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Go to https://8171.bisp.gov.pk
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Enter CNIC + captcha
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Click Submit to view payment status
🔒 Safety Tips While Collecting Payment
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🚫 Don’t give your CNIC to any agent
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👥 Go to official BISP centers or verified POS agents only
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🧾 Take a receipt slip after payment
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📱 Keep your mobile on for 8171 updates
📋 Quick Table Summary: BISP Fingerprint & Error 938 Fix
| Feature | Status (July 2025) |
|---|---|
| Fingerprint Issue | ✅ Resolved via software update |
| 938 Error | ✅ Fixed and removed from POS/ATM system |
| Payment Status | ✅ Resumed for eligible users |
| Support Channels | Helpline, WhatsApp, Tehsil BISP office |
| Required for Payment | CNIC, registered mobile, and successful biometric |
📝 Final Words
The BISP fingerprint issue and Error Code 938 have caused stress to many families, but the July 2025 update has resolved these technical glitches. Now, eligible families can easily access their Rs. 13,500 through ATMs, retailers, and BISP centers.